There is a known bug in the Google Chrome Browser release version 71. To update, open Google Chrome on your computer. Click on the three vertical dots in the upper right corner of the screen. In the resulting dropdown menu select "Help" and then "About Google Chrome" Chrome will automatically check to see if you are running the most recent release and automatically update you to the most recent version. Close and then reopen Chrome and log into NativeAccent.
Before launching NativeAccent set the headset microphone volume in Windows. First, plug in the USB headset and wait for the driver to automatically load (about 10 seconds)
Click on the Launchpad icon
Find and click the System Preferences icon
Find and click the Sound Icon
You can control the volume of your Mac, which microphone to use, and which alert sounds to play from the Sound panel in System Preferences.
Select the Input button, select the headset microphone, and increase the volume to 100%
Close the Sound pane and System Preferences. You are ready to start NativeAccent.
Log into NativeAccent at https://nativeaccent3.carnegiespeech.com using your temporary username and password, and complete the course registration process.
You will next be presented with the Adobe Flash Player Settings Be sure to select the ALLOW radio button and click the REMEMBER checkbox
Next click on the microphone icon in the Adobe Flash Player Settings.
If this is the first time that NativeAccent in Google Chrome on this computer, a second permission may be requested by your browser. Click Allow to accept NativeAccent in the browser pop-up window. Chrome will remember this setting and you will not need to repeat this in the future.
If this is the first time that NativeAccent in Mozilla Firefox on this computer, a second permission may be requested by your browser. Click Allow to accept NativeAccent in the browser pop-up window. Chrome will remember this setting and you will not need to repeat this in the future.
Microphone settings: make sure that the headset microphone is selected in the Adobe Flash Player settings drop-down box
Place the headset on your head and position the microphone 2 finger widths away and to the side of the mouth. Do not place the microphone pickup in the airway path. THIS IS VERY IMPORTANT as this will cause sound distortion in your recordings, and cause the speech recognition system to provide inaccurate feedback.
Speak into the headset microphone in a normal tone of voice. The meter on the left side of the Adobe Flash window should be in the GREEN zone, never in the yellow or red zones.
Use the slider bar so that the meter registers in the green zone when speaking in a normal tone of voice. Close the Adobe Flash Player Settings Window and proceed to the NativeAccent System Check
The NativeAccent System Check
Click the blue circle to start the recording and read the sentence beginning with “The Quick Brown Fox…”
Click the red square to stop the recording
Use the feedback to correct the volume level
Too Soft? Click View Settings and use the slider bar to increase the volume
Too Loud? Click View Settings and use the slider bar to decrease the volume
Too Noisy? Find another location to practice or reduce the volume and move the microphone closer to your mouth (but not into the airway path of your breath) and reset the volume level in Flash.
Sounds OK but please confirm. Listen to your recording carefully. Sometimes the volume is set correctly, however, there is distortion in the recording (breathe, computer hum, fan or other background noise). If you hear distortion, try to identify and eliminate the distortion.
You are now ready to begin using NativeAccent.
NOTE: This process must be repeated every time you sit down to use NativeAccent.
Related Article: Adobe Flash Player Browser Plug-in