NativeAccent for Teachers: 13 - Password Management, troubleshooting guide, customer care and technical support

Password management

Teachers can reset student passwords using the “pencil” editing tool in the Teacher View

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Students can request a password reset by clicking on “Forgot Your Password?” on the NativeAccent web portal page.  

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An email with the reset link will be sent to the email address associated with their account in the database.  Note:  Hotmail and Windows Live account users check your SPAM folder for the reset email.

Troubleshooting Guide

Before contacting customer care, teachers and students should refer to the NativeAccent v.3 Troubleshooting Guide.  The Troubleshooting Guide appears under “FAQs and Support” on the NativeAccent web portal page for North & South America  and  Asia Pacific.

90% of all user issues can be resolved by following the suggestions in this document.

Customer Care and Technical Support

For issues that cannot be resolved using the Troubleshooting Guide, please

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  • 01-Oct-2017