There is a known bug in the Google Chrome Browser release version 71. To update, open Google Chrome on your computer. Click on the three vertical dots in the upper right corner of the screen. In the resulting dropdown menu select "Help" and then "About Google Chrome" Chrome will automatically check to see if you are running the most recent release and automatically update you to the most recent version. Close and then reopen Chrome and log into NativeAccent.
Google Chrome is the best browser for easily connecting to NativeAccent, however, there are some possible issues that can arise if the Chrome settings are not set to automatically allow Flash.
Settings / Advanced / Privacy and Security / Content Settings / Flash and turn on
Allow Sites to run Flash
Click the ADD button and add nativeaccent3.carnegiespeech.com and/or nativeaccent3asia.carnegiespeech.com to the site list and click ADD in the dialog box
Enable the Microphone in Chrome
Chrome is constantly evolving and speech recognition has become a part of it’s design. To ensure your privacy you must allow a website to access your microphone.
While your are in the Chrome / Settings / Advanced / Privacy and Security / Content Settings
Click on Microphone Setting option. In the resulting dialog box, select your headset microphone in the dropdown menu and turn on “Ask before accessing (recommended).
Allow Sites give permission for Chrome to be accessed from a given website.
If nativeaccent3.carnegiespeech.com is listed then you can exit the Settings menu and go to https://nativeaccent.carnegiespeech.com and log in.
If nativeaccent.carnegiespeech.com is not listed, you cannot add it from here, however the following process will occur when you next log into https://nativeaccent.carnegiespeech.com
Setting up the microphone in Chrome and Flash is a two-step process
Allow Flash to access your microphone and camera from this website.
When you are presented with the System Check, be sure to click both the Allow radio button and the Remember checkbox in the Adobe Flash Player Privacy Settings. This is a one-time process and will add the carnegie speech domain to the list of allowed websites
if you have not previously allowed Chrome to access your microphone, you will see the following pop-up when you try to test the microphone. Click “Allow”. You will not have to repeat this process.
You are now ready to adjust and test the microphone volume and begin using NativeAccent. If you need guidance, there is a detailed Microphone Setup Guide for Windows 7/8/10 and Mac OS X in the Student Roadmap. Do not skip this process, as it is very important that your microphone volume is adjusted to get the best possible recordings.